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1.1 These General Terms and Conditions (hereinafter «Conditions» referred to) apply to all legal transactions with private individuals (hereinafter «customer» or «customer» called) via the online shopp
1.2 In the Carpeteria online shop, high-quality carpets, floor mats and mats (hereinafter «contract products» or «Products» called) offered in the middle price segment. The images of these products in the Carpeteria online shop, in brochures and/or in advertising etc. are for illustration purposes and are non-binding..
1.3 The range of products and services in the Carpeteria online shop is aimed exclusively at end customers with a billing and delivery address in the Switzerland or in Liechtenstein.
1.4 The offer is valid as long as the product can be found via the search engine in the Carpeteria online shop and/or stocks last..
1.5 The provider reserves the right to change these terms and conditions at any time. The version that is published in the Carpeteria online shop at the time of the order and which cannot be changed unilaterally for this order is decisive for the validity of the General Terms and Conditions. The purchaser's appeal to deviating terms and conditions is excluded.n.
2.1 The products and prices in the Carpeteria online shop apply as an offer to the customer. However, this offer is always subject to the contract-dissolving condition of an impossibility of delivery or an incorrect price quotation.
2.2 By placing an order with the provider, the customer agrees to the application of these terms of sale..
2.4 By completing the online ordering process, the customer truthfully confirms that he/she has reached the age of 18.
2.5 An order represents an offer to the provider to conclude a purchase contract. The customer submits a binding offer when he has gone through the online ordering process by entering the information required there and clicks the Buy button in the last step of the order.ckt.
2.6 The arrival of an online order is usually indicated to the customer by means of an automatically generated order confirmation from the provider to the e-mail address provided by the customer (see also Section 2.8). The receipt of the automatically generated order confirmation does not contain any promise that the product can actually be delivered. It only shows the customer that the order placed has arrived at the Carpeteria online shop and the contract with the provider has therefore been concluded subject to the condition of delivery availability and the correct price (see Section 2.1).ff. 2.1).
2.7 The purchase contract between the provider and the customer only comes about through a declaration of acceptance by the provider. This takes place at the earlier of the two dates, namely before the contractual products are sent or before a shipping confirmation is sent by e-mail. It should be noted that the confirmation of receipt of the order does not constitute a declaration of acceptance in the aforementioned sense.t.
2.8 Our products can only be purchased from the Carpeteria online shop. Distance purchases of Carpeteria products that could be concluded in another way (e.g. by telephone, fax or e-mail) are excluded.
2.9 The effectiveness of contracts for larger than normal household quantities as well as the commercial resale of the object of purchase requires the express written consent of the provider. This relates both to the number of products ordered as part of an order and to placing multiple orders for the same product, where the individual orders cover a normal household quantity.ssen.
3.1 The prices in the Carpeteria online shop are given in Swiss francs (CHF) and include the VAT applicable in Switzerland.
3.2 The shipping costs are included for a shopping cart with an invoice amount of CHF 75.- (seventy-five Swiss francs) or more. If the invoice amount is less than CHF 75 (seventy-five Swiss francs), an additional shipping cost of CHF 8 (eight Swiss francs) will be charged. Deviating from this, the provider can charge individual shipping surcharges for special types of delivery (e.g. express delivery desired by the buyer) and for the nature of the item (e.g. transport of bulky custom-made products).rechnen.
3.3 The provider reserves the right to change prices and shipping costs at any time. For customers, the prices and shipping costs published in the Carpeteria online shop on the order date apply..
3.4 If list prices should be available, the prices of the list price valid at the time of the order apply..
3.5 The conditions for promotions and discounts can be found under the relevant information in the Carpeteria online shop.
4.1 The final price must be paid in Swiss Francs (CHF).
4.2 At the request of the customer, payment in the Carpeteria online shop can be made in the following two ways:
4.3 When paying by credit card or Twint, the customer expressly authorizes the provider to pay the amounts due immediately upon ordering, but at the latest before dispatchd to collect the partial deliveries or entire product deliveries.
4.4 If the debiting of the invoice amount is rejected by the credit card company or the Twint transaction (e.g. due to insufficient funds), the purchase contract is not concluded. The contractual products ordered remain the property of the provider and are not sent to the customer.
4.5 The customer can only offset payment claims from Coplax AG with recognized or legally established counterclaims.
5.1 Delivery will be made to the address specified by the customer Delivery address in Switzerland or Liechtenstein . On the website
5.2 If the provider determines during the processing of an order that the products ordered by the customer are not available, the customer will be informed of this separately by e-mail or by message in his customer account in the Carpeteria online shop.t.
5.3 If non-compliance with an agreed delivery or service date is due to force majeure, labor disputes, unforeseeable obstacles or other circumstances for which the provider is not responsible, the delivery or service date will be postponed appropriately. If such an impediment to performance exists for more than 6 (six) months, the provider and/or the customer are entitled to withdraw from the contract.n.
5.4 If a delivery or service date is not specified in writing as binding, the provider shall be in default at the earliest upon a written request from the customer, which may not be made before the end of one month after the date in question.
5.5 In the event of non-compliance with a delivery or service date designated in writing as binding or in the event of non-compliance with the customer's request, the customer is entitled to set a reasonable grace period of at least 4 (four) additional weeks in writing with the declaration that he will withdraw from the contract after this period has expired will. After this period of grace has expired without result, the customer can withdraw from the contract with regard to the delivery or service that is in default, insofar as the supplier is responsible for the delay in delivery. If the provider is only in arrears with part of the delivery or service, the customer can only withdraw from the entire contract if partial fulfillment is of no interest to him. Other claims only exist within the framework of 10 (liability).ftung).
5.6 At the request of the provider, the customer is obliged to declare within a reasonable period of time whether he is withdrawing from the contract due to the delay in delivery or service and/or demanding damages instead of delivery or service in accordance with Section 5.7, or whether he is still demanding delivery or service wishes.t.
5.7 If delivery is impossible, the customer is entitled to demand compensation, unless the provider is not responsible for the impossibility. However, the customer's claim for damages is limited to 8% (eight percent) of the value of that part of the delivery or service that cannot be used appropriately due to the impossibility.n.
5.8 Default of Acceptance
If the delivery is delayed at the instigation of the customer (e.g. because the delivered contractual products do not fit through the front door, front door or stairwell of the customer or because the customer cannot be found at the delivery address specified by him, although the customer was informed of the delivery time within a reasonable period of time ), the contractual products are stored at the risk and expense of the customer and the invoice is due for payment. In addition, the customer bears the costs for the unsuccessful delivery.ung.
6.1 The transport takes place from the supplier's production facility or warehouse at the risk and expense of the customer, even if the supplier has commissioned the transporter. The same applies to any returns, without prejudice to the provisions of Section 10.5. The provider can determine the carrier if there are no specifications. The risk passes to the customer at the latest when the goods are handed over to the carrier.ber.
6.2 The customer must immediately check the delivered products for correctness, completeness and delivery damage..
6.3 If the customer receives the contractual products with obvious transport damage, the provider asks him to complain about this as soon as possible. In the case of forwarding deliveries, any delivery damage must be noted on the delivery note.n.
6.4 Delivery damage, incorrect and incomplete deliveries are also for all products and services from Coplax AG within 5 (five) calendar days to report from the time of delivery.
6.5 If the customer fails to make a complaint, this has no consequences for the statutory warranty rights. The purpose of the complaint is that the provider can assert his own claims against the carrier.
Contractual products delivered to the customer remain the property of the provider until all claims of the provider from the contractual relationship with the customer existing at the time of delivery of the contractual products have been settled in full. Coplax AG is entitled to make a corresponding entry in the retention of title register. Before the transfer of ownership, the contractual products may not be pledged, assigned as security, processed or redesigned without the express consent of Coplax AG.lässig.
8.1 Policy, Order Change or Cancellation
Executed orders oblige the customer to accept the products and services. Coplax AG can accept subsequent changes or cancellations of orders by the customer at its own discretion and a compensation of 20% (twenty percent) of the canceled order value, but at least CHF 50.00 (fifty Swiss francs), as well as any loss in value of the canceled order Invoice products from the moment they are ordered. The customer's right of revocation and withdrawal remain unaffected (see section 8.2 et seq.)..).
If the customer is a consumer (i.e. a natural person who places the order for a purpose that cannot be attributed to his commercial or independent professional activity), he has the right within 14 (fourteen) daysn to revoke the purchase contract without giving reasons and without incurring any costs.
The cancellation period is 14 (fourteen) days from the day on which the customer or a third party designated by the customer who is not the carrier, the contract products (or the last products, a partial shipment or a piece in the case of a contract for several products of one a single order, or the delivery of products in several installments or pieces)..
In order to be able to exercise the right of withdrawal, the customer must inform the provider of his decision to withdraw from this contract in a timely manner by means of a clear statement (e.g. a letter sent by post, fax or e-mail). If the customer makes use of this option, the provider will immediately send the customer a confirmation (e.g. by email) of the receipt of such a revocation.
Vendor contact information
Tram route 35
CH-6414 Oberarth (Switzerland)
Telephone: +41 (0)41 766 83 30
Fax: +41 (0)41 766 83 31
In order to comply with the cancellation period, it is sufficient for the customer to send the communication regarding the exercise of his right of cancellation before the cancellation period has expired and to have returned the contractual products within the defined period and at his own expense (see also under 9, Return of defect-free products).en»).
8.3 Consequences of revocation
If the contract is revoked by the customer, the provider has to pay all payments that it has received from the customer, including the delivery costs charged by the provider (with the exception of the additional costs resulting from the fact that the customer uses a different type of delivery than the chose the cheapest standard delivery offered by the Provider) immediately and at the latest within 14 (fourteen) days from the day on which the Provider received the notification of the cancellation of the contract. For this repayment, the provider uses the same means of payment that the customer used for the original transaction, unless something else was expressly agreed with the customer; under no circumstances will the customer be charged additional fees as part of the repayment.hnet.
The provider can refuse repayment until he has received the contractual products back or until the customer has provided proof that he has sent back the contractual products, whichever is earlier.t.
In the event of cancellation, the customer must return or hand over the contractual products to the provider immediately and in any case within the cancellation period (see 9 below).).
8.4 Exceptions to the Right of Withdrawal
The right of cancellation does not exist or expires prematurely for the following contracts::
If the customer does not receive the contractual products within 30 (thirty) days without giving a reason and no information about the delivery is provided, the customer is entitled to forgo the delivery and to withdraw from the purchase contract.n.
The provisions in Section 5.3 remain reserved. regarding non-compliance with an agreed delivery or service date.
If a customer withdraws from the purchase contract due to late delivery or remediable defects in the contractual products or other valid reasons for which the provider is responsible, the provider will reimburse the amounts already paid by the buyer as well as return costs.k.
9.1 The contractual products are to be packed professionally with all accessories in the original packaging. Damaged or used products will not be taken back or will be charged in full to the customer.t.
9.2 The costs for returning the contractual products are borne by the customer
9.3 In the event of the return of the contractual products, the buyer is only liable for any loss in value of the products if this loss in value is due to handling by the customer that is not necessary to check the nature, properties and functioning of the contractual products.t.
The provider guarantees for a period of 24 (twenty-four) months that the contractual products have the promised properties, are free from defects that affect their value or their suitability for the intended use and correspond to the prescribed performance and specifications.en.
The buyer must check the delivered contractual products as quickly as possible and report any defects immediately. Recognizable defects must be reported to the provider within 5 (five) working days of delivery. Hidden defects can also be reported after the products have been put into operation or used, but at the latest within 5 (five) working days of their discovery. The making of payments does not constitute a waiver of a notice of defects. The contact details of the provider are listed under Section 8.2..
10.3If there is a defect, the customer must always give the provider the opportunity to remedy the defect within a reasonable period of time. Subsequent fulfillment by the provider (e.g. free repairs or replacement delivery) takes place without acknowledgment of the legal obligation.t.
10.4 If the supplementary performance fails within a reasonable grace period set by the customer, the customer is entitled, without prejudice to any claims for damages, to demand a deduction from the price corresponding to the reduced value or to withdraw from the contract.ten.
10.5 If the examination of a notice of defects shows that there is no defect, the provider will charge the costs of the examination and, if necessary, repair at the currently valid cost rates of Coplax AG; in this case, the costs for sending the contractual product complained about will not be reimbursed and the return will be at the expense and risk of the customer.s.
Liability is based on the applicable legal provisions in Switzerland. However, the provider is in no case liable for (i) slight negligence, (ii) indirect and indirect damage and consequential damage and lost profit, (iii) unrealized savings, (iv) damage from delay in delivery and (v) any acts and omissions of the employees by Coplax AG or its vicarious agents, be it contractual or non-contractual.ch.
The following material defect claims of the customer are excluded from the provider for:
11.1Personal data that is required for the purpose of contract processing, collected or made accessible to Coplax AG, its contractual partners, their bodies, employees and other auxiliary persons, are processed in accordance with the rules of the applicable Swiss provisions on data protection and data security.et.
12.1 Oral ancillary agreements have not been made; Additions and changes to these General Terms and Conditions (GTC), a contract that has already been concluded that is part of these General Terms and Conditions of Coplax AG or other changes that affect the business relationship must be in writing. This also applies to any waiver of this written form requirement.nis.
12.2 If Coplax AG does not exercise a right from a concluded contract or the General Terms and Conditions that are part of the contract, this does not mean that the future assertion of this right is waived..
12.3 The assignment of rights and claims, with the exception of the assignment of payment claims (see in particular Sections 4.3, 4.5 and 7), requires the prior written consent of the contractual partner.tners.
12.4 Even if these General Terms and Conditions along with the German version can be accessed in the English version on the Carpeteria online shop, it can be assumed that they were drawn up by Swiss lawyers against a Swiss economic and legal background. Should a provision of the General Terms and Conditions or a contract require interpretation, the intended German meaning is decisive.bend.
12.5 Should a provision of these General Terms and Conditions or part of a provision be or become invalid, the remaining provisions or the remaining part of the provision shall remain in effect..
12.6 All legal relationships between Coplax AG, its customers and users of the Carpeteria online shop are subject to substantive Swiss law.
12.7 For all disputes arising from contracts concluded on the basis of these General Terms and Conditions, Zug (Switzerland) is agreed as the place of jurisdiction. However, Coplax AG remains entitled to initiate legal proceedings at the customer's registered office.t.
February 2021 version
Subject to change