Right of revocation and withdrawal

Policy, change of order or cancellation

Executed orders oblige the customer to accept the products and services. Coplax AG can accept subsequent changes or cancellations of orders by the customer at its own discretion and a compensation of 20% (twenty percent) of the canceled order value, but at least CHF 50.00 (fifty Swiss francs), as well as any loss in value of the canceled order Invoice products from the moment they are ordered. The customer's right of revocation and withdrawal remain unaffected (see Section 8.2 et seq.)..).



If the customer is a consumer (i.e. a natural person who places the order for a purpose that cannot be attributed to his commercial or independent professional activity), he has the right within 14 (fourteen) daysn to revoke the purchase contract without giving reasons and without incurring any costs..

The cancellation period is14 (fourteen) days from the day on which the customer or a third party designated by the customer who is not the carrier, receives the contractual products (or the last products, a partial shipment or a piece in the case of a contract for several products of a single order, or the delivery of products in several partial shipments or pieces)..

In order to be able to exercise the right of withdrawal, the customer must inform the provider of his decision to withdraw from this contract in a timely manner by means of a clear statement (e.g. a letter sent by post, fax or e-mail). If the customer makes use of this option, the provider will immediately send the customer a confirmation (e.g. by e-mail) about the receipt of such a revocation.



Vendor contact information

Coplax AG
Tram route 35
CH-6414 Oberarth

Phone: +41 (0)41 766 83 30
Fax: +41 (0)41 766 83 31

Email: info@carpeteria.ch

In order to comply with the cancellation period, it is sufficient for the customer to send the communication regarding the exercise of his right of cancellation before the cancellation period has expired and to have returned the contractual products within the defined period and at his own expense (see also under 9, Return of defect-free products).en»).



Consequences of revocation

If the contract is revoked by the customer, the provider has to pay all payments that it has received from the customer, including the delivery costs charged by the provider (with the exception of the additional costs resulting from the customer choosing a different type of delivery than the chose the cheapest standard delivery offered by the Provider) immediately and at the latest within 14 (fourteen) days from the day on which the Provider received the notification of the cancellation of the contract. For this repayment, the provider uses the same means of payment that the customer used for the original transaction, unless something else was expressly agreed with the customer; under no circumstances will the customer be charged additional fees as part of the repayment.hnet.

The provider can refuse repayment until he has received the contractual products back or until the customer has provided proof that he has sent back the contractual products, depending on which is the earlier point in time.t.

In the event of cancellation, the customer must return or hand over the contractual products to the provider immediately and in any case within the cancellation period (see 9 below).).



Exceptions to the right of withdrawal

The right of cancellation does not exist or expires prematurely for the following contracts::

  • for the delivery of products that are not prefabricated and for the production of which an individual selection or determination by the customer is decisive or which are clearly tailored to the personal needs of the customer;
  • for the delivery of products that are not suitable for return for reasons of health protection or hygiene (especially if the carpets and mats show signs of wear and tear) and whose seal was removed after delivery;
  • in the case of services, if the provider has provided them in full and the customer has acknowledged and expressly agreed before placing the order that the provider can start providing the service and be the customer
  • loses the right of withdrawal upon complete fulfillment of the contract;
  • for the delivery of products if these were inseparably mixed with other goods after delivery due to their nature..




If the customer does not receive the contractual products within 30 (thirty) days without giving reasons and no information about the delivery is provided, the customer is entitled to forgo the delivery and to withdraw from the purchase contract.n.

The provisions in Section 5.3 remain reserved. regarding non-compliance with an agreed delivery or service date.
If a customer withdraws from the purchase contract due to late delivery or remediable defects in the contractual products or other valid reasons for which the provider is responsible, the provider will reimburse the amounts already paid by the buyer as well as return costs.k.



Return of non-defective products

The contractual products are to be packed professionally with all accessories in the original packaging. Damaged or used products will not be taken back or will be charged in full to the customer.t.

The costs for returning the contractual products are borne by the customer.

In the event of the return of the contractual products, the buyer is only liable for any loss in value of the products if this loss in value is due to handling by the customer that is not necessary to check the nature, properties and functioning of the contractual products.t.

January 2023 version

Subject to change